Shipping policy

What delivery options and shipping costs are available?

Delivery DHL and Hermes: 

Standard: 2–4 business days

Standard shipping with DHL or Hermes 

Benefit from the speed and reliability of our shipping partners DHL and Hermes. Within Germany, your order will be delivered directly to your home within 2–4 business days. 

Express shipping with DHL 

Benefit from the speed and reliability of our shipping partner DHL. Express deliveries are only available to addresses within Germany and will be delivered the next business day if you place your order Monday - Friday before 2 p.m. Express delivery (excluding deliveries to Packstations) is only available on the German mainland. 

Please note that orders placed on a Saturday will not be delivered until the following Tuesday (not Monday!).

Express delivery costs €10, even if the order total is over €35, which would be free under the standard shipping model. 

Save on shipping costs for standard shipping.  

For orders over €35 (the order total is the subtotal minus all discounts), your order will be delivered free of charge directly to your home within Germany by our courier. Please note that we can only maintain this service as long as we are not burdened with excessive costs for splitting orders that have the same delivery address. For orders under €5, we only charge €10 for standard shipping. 

Once you've added your products to your shopping cart, we'll inform you how much you still need to save on shipping costs if your order total is less than €35. Take advantage of this information and simply add a little extra to your shopping cart. We offer the Click & Collect service free of charge.

There are no shipping or service charges.  

Depending on the payment or delivery method you choose, additional costs may apply (e.g., for express delivery). In such cases, we will, of course, inform you separately of any additional costs before completing your order. 

We reserve the right not to offer shipping services beyond a standard delivery method at all or only to a limited extent. 

Important package note 

We would like to point out that both very low and very high outside temperatures may result in a loss of quality in certain products.